Help

1. Payment options
2. Tickets delivery/collection
3. Cancellations and changes
4. Privacy policy
5. About Mariinsky-Theatre.com

 1. Payment options

We accept:
  

All credit card payments are processed by electronic payment system ASSIST (www.assist.ru). In the ASSIST system, payment security is provided through the SSL Protocol to transmit confidential information from the client to ASSIST server for further processing. Further information transmission is done via private bank networks of the highest protection levels. Confidential data of the client's card (card number and other details) is collected and processed ONLY in the processing center. We do collect or keep this information.

ASSIST supports "Verified by Visa" and "MasterCard SecureCode" services.
As our company is in Russia, you will be charged in Russian currency (Russian Roubles, RUB). We use Visa/Mastercard exchange rates, so it will be same amount in your currency that you see in your order.

 2. Tickets delivery/collection

By default, we deliver electronic tickets. Tickets will be sent by e-mail, you need to print them and visit the theatre with them. This is the best and most convenient way of delivery.

Also, tickets can be delivered within St. Petersburg, Russia. 
We can deliver tickets to a hotel, cruise ship, private apartment or office in St. Petersburg. You will indicate the delivery details during the checkout.
If you do not have the delivery details during the checkout, please choose "Delivery details will be advised later".
Usually we deliver tickets on the first day of your arrival to St. Petersburg.
We do not send tickets by mail because it is not safe - tickets are printed only once, lost tickets are non-recoverable.

 3. Cancellations and changes 

 You can cancel or make changes for any reason and receive a full refund.Cancellations and exchanges can be done at any time, but not later than 2 weeks (14 days) before the performance.You can cancel your order within 1 minute - just call us or e-mail us.No any paperwork or faxes are needed.

On 06 June 2020, the Russian Government issued a decree on changes in the conditions and terms for refunding tickets due to a high alert mode announcement in connection with the spread of new coronavirus infection. 

In accordance with these changes in case of the rescheduling of performance, you can attend the performance on a new date. In case the performance is canceled an organization has a right to make a refund to a client within 6 months (180 days) from the date of the cancellation of the high alert mode.

If you have any questions, please contact us and we will be glad to assist you: cancel@Mariinsky-Theatre.com

 4. Privacy policy

Your personal information, such as your name, e-mail address, phone number and delivery details is used only to process and deliver your order.
This information is completely confidential and will not be passed to any other party.
All the confidential payment details (card number and other details) is collected and processed ONLY by the processing center "Assist". We neither collect nor keep this information.

 5. About Mariinsky-Theatre.com

We are specialized tickets service for tickets to the Mariinsky Opera and Ballet Theatre for their events in St. Petersburg, Russia.
Our goal is to organize the most rewarding service so you can experience the grandeur of one of the world’s most exceptional Opera and Ballet venue - Mariinsky Theatre. We are committed to providing you with individual service, giving you seats that fits your desires and budget. Our staff are highly educated with a rich professional experience.

If you have any questions, please do not hesitate to contact us